Terms and Conditions
Payment Methods
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. We accept Visa, American Express Mastercard, Visa Debit, or pay by BACS.
To pay us by BACS use our bank details below and quote your order number as the reference.
Bank: National Westminster Bank Plc.
Account Name: The Electric Incentive Company Ltd
Sort Code: 60-24-17
Account Number: 88512789
VAT Registration Number: GB587137606
Company Registration Number: 2913865
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Wherever possible leave a landline number with your order this is for security reasons.
It is important that the cardholders address is the invoice address, please do not put the delivery address in the invoice address, it will cause a security mismatch and delay your order. We use this to clarify your card address; we will not deliver until we are sure that the address is authentic.
WE TAKE CREDIT CARD FRAUD SERIOUSLY AND WILL REPORT ALL CASES TO THE POLICE.
Return / Refund / Cancellation Policy
UK DISTANCE SELLING REGULATIONS (The Consumer Contracts Regulations) June 2014
You may notify us to cancel goods within 14 days after the day of receipt of goods, at your own cost or email us for a quotation for collection. This notification must be in writing email, letter or fax a telephone call is not regarded as sufficient. It is the customer's responsibility to ensure goods are kept safe and made available for collection. Goods must be in the original packaging with all accessories exactly as received. No refunds will be made until goods have been checked in as received. Email: sales@thelivingstore.co.uk for more information. In line with The Consumer Contracts Regulations (Distance Selling) Regulations refunds will be made within 14 days of notification.
We will only make one attempt at collecting goods that are faulty, after that there will be a charge of £15 or you can return at your own cost. Please ensure you are available at the agreed date and time.
An issues upon delivery whereas the item did not arrive as described Returns within the 14 day time period All returns after the 14 day return period that still fall within manufacturer’s warranty Please note: Faulty or damaged goods can be dealt with as per the makers warranty conditions Customers will be directed to Makers Warranty for individual issues regarding product issues. An issues upon delivery whereas the item did not arrive as described Returns within the 14 day time period All returns after the 14 day return period that still fall within manufacturer’s warranty Please note: Faulty or damaged goods can be dealt with as per the makers warranty conditions Customers will be directed to Makers Warranty for individual issues regarding product issues.
Faulty or damaged goods can be dealt with as per the makers warranty conditions, for details email us at: sales@thelivingstore.co.uk.
Where a full refund is required a deduction for usage will be made based on 1.25% per month of the purchase price.
To cancel an order before delivery you must email us at sales@thelivingstore.co.uk quoting the last 4 digits of your order, the delivery postcode and the word ‘Cancel’ in the subject box, you will receive notification of cancellation within 48hrs.
Guarantee
All our products are supplied with the full manufacturers guarantee. Should you experience any problems with your product email us at warranty@thelivingstore.co.uk. We will advise you of the correct course of action.
EXTENDED WARRANTIES
Supplied by Domestic and General Insurance Plc.
If you take the option of an extended warranty, you must ensure you receive your policy document and policy number within 6 months of purchase. Policy documents normally arrive between 8 to 12 weeks of purchase. If not received send an email to sales@thelivingstore.co.uk with the last 4 digits of your order and 'Warranty documents not received' in the subject box. This does not apply to makers extended warranties. If you are unsure as to who is providing your extended warranty please email us for clarification. This notification will only be accepted either by email or post. Please note that the free warranties offered with some products are Parts & Labour only, and we make an administrative charge for this service.
Delivery Information
Deliveries should be signed for as checked and damaged parcels notified to the carrier at the time of signing. Notification of damaged goods must be made as soon as possible after delivery by email to sales@thelivingstore.co.uk.
If you require an update on your order please email sales@thelivingstore.co.uk with the last four digits of your order number, post code and ask for a update.
Deliveries outside UK mainland as follows: Please note for deliveries to areas listed below (outside UK mainland) you must be aware that we do not operate a collect and return service for warranty repairs. You must ensure you have local repair agents. Alternatively you may return the item to us for repair at your own cost for return and collection unless the goods are faulty at time of delivery or have an inherent defect. This does not affect your statutory rights.
As we do not operate the deliveries ourselves we cannot take any responsibility for failed deliveries as a result of couriers not contacting consumers on the day of delivery. Any claim will be looked at on an individual basis.
UK MAINLAND
STANDARD SERVICE (1-3 days)
UK MAINLAND (All our prices include Delivery to the UK mainland only Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). Delivery cost included in price. Saturday Delivery additional £25
Cinema kits, BBQ's, and garden furniture are quoted individually, please email sales@thelivingstore.co.uk and ask Saturday Delivery in addition to all other charges £25 Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). The following postcodes will be subject to a P.O.A additional charge (email sales@thelivingstore.co.uk): Saturday Delivery in addition to all other charges £50
Delivery Schedule
Items marked 'In stock' are dispatched on secure overnight delivery and delivered within 24-72 hours, subject to card payment. (During Xmas period please allow an extra 2-4 days). Items marked 'Available now' are normally dispatched within 5-14 days of order (excluding bank holidays and weekends) however some deliveries can take up to 28 days.
All deliveries will be to the customers door only. In the case of Flats or Properties with stairs the courier will deliver to the ground floor only. They will at their discretion attempt the delivery where there are operating lifts. In such cases it is the customers responsibility to arrange assistance to complete the delivery. IF YOU ARE IN ANY DOUBT PLEASE CONTACT US.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT at the current rate. Prices are correct at time of publication. Specification and Pricing is subject to change at short notice. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in specification or price, you will be informed and asked if you wish to reconsider your order before proceeding.
We reserve the right to charge for the following services
- Duplicate Invoice £15
- Duplicate Order Copy £15
- Warranty Cover Details £15
To avoid these charges: Always save the email confirmation of your order and ensure you receive a delivery confirmation when goods are dispatched as this contains the downloadable link to your invoice.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
Trademarks
All trademarks appearing on the service are trademarks of their respective owners.
